Automate Inbound Phone Support with an AI Voice Agent
Deploy an always-on AI voice agent that answers every call, resolves issues instantly, and escalates to a human only when it matters — all in under 10 minutes on Architect by Lyzr.
Key metrics
Why It Matters
Phone support remains the highest-cost, highest-friction customer channel. Callers wait on hold, agents handle repetitive queries, and off-hours calls go unanswered — damaging retention and inflating operational budgets. An AI voice agent on Architect eliminates all three failure points simultaneously.
Connects to Your Stack
Architect integrates with your telephony provider, speech AI layer, CRM, and ticketing system — so your voice agent has full context on every call.
Platform Capabilities
Everything you need to build, deploy, and monitor a production-grade AI voice agent — with no engineering team required.
Real-Time Speech Recognition
Integrated with Deepgram and Whisper-class ASR engines for sub-200 ms transcription latency, handling accents, noise, and domain-specific terminology out of the box.
Natural Language Understanding
Intent detection, entity extraction, and dialogue management keep the conversation on track. The agent understands follow-up questions, corrections, and ambiguous phrasing.
Configurable Escalation Rules
Set confidence thresholds, sentiment triggers, and topic-based routing rules. When escalation fires, the agent hands off to a live agent with full call summary and context pre-loaded.
Built-In Guardrails and PII Redaction
Architect enforces response safety policies and automatically redacts PII from transcripts and logs. Compliance controls for HIPAA, GDPR, and SOC 2 are configurable without code.
Live Monitoring and Analytics
Track call volume, resolution rate, escalation rate, and sentiment trends in a real-time dashboard. Set alerts for anomalies and drill into individual call transcripts for QA.
No-Code Visual Agent Builder
Configure your voice agent's persona, knowledge base, call scripts, and escalation paths through a drag-and-connect visual interface. Deploy to production in under 10 minutes.
How It Works
From incoming call to resolved ticket — four automated steps, zero manual handoffs.
Call Received
Customer dials in. Twilio or your telephony provider routes the call to the Architect voice agent in real time.
Intent Identified
ASR transcribes speech instantly. The NLU engine classifies intent and extracts entities — account number, issue type, urgency — from the first utterance.
Agent Responds
The voice agent queries your CRM or knowledge base, formulates an accurate response, and speaks it back with natural-sounding TTS in the caller's preferred language.
Resolve or Escalate
Issue resolved? Ticket logged automatically. Escalation needed? Call transfers with full transcript and summary to the right live agent — zero repeated context.
Before vs. After Architect
See the operational difference when your inbound phone support runs on an AI voice agent.
- Callers wait 8–15 minutes on hold during peak hours
- High agent headcount needed to cover call volume
- Off-hours calls go unanswered or to voicemail
- No visibility into call sentiment or repeat-contact patterns
- Agent quality varies — no consistent compliance or scripts
- Every call answered in under 10 seconds, no hold queue
- 70% cost reduction — handle 10x volume without extra headcount
- 24/7 coverage with consistent quality — including weekends and holidays
- Real-time sentiment monitoring, resolution analytics, and QA dashboards
- Guardrails enforce compliance on every call — zero script deviation
Agent Prompt
This is the system prompt that powers your AI voice agent. Configure it in Architect's visual builder in under 10 minutes.
ROLE: You are an AI voice support agent for [Company Name]. You answer inbound customer calls professionally and concisely. OBJECTIVE: - Greet the caller, confirm their identity using account number or email. - Understand their issue by asking one clarifying question at a time. - Query the knowledge base and CRM to retrieve relevant account or product info. - Resolve the issue directly when possible (status updates, refunds, resets). - If confidence is below 0.75 or caller requests a human, escalate immediately. CONSTRAINTS: - Never read back full credit card numbers or SSNs. - Keep responses under 40 words per turn. - Always confirm resolution before ending the call.
Frequently Asked Questions
With Architect by Lyzr, you can deploy a production-ready AI voice agent in under 10 minutes. No code is required — configure your agent via a visual builder, connect your telephony provider, and go live.
Architect integrates with Twilio, Vonage, Plivo, and other major telephony providers, as well as voice platforms like ElevenLabs and Deepgram for natural-sounding speech synthesis and transcription.
Yes. Architect-built voice agents support configurable escalation rules. When the agent detects low-confidence responses, high-sentiment calls, or explicit customer requests, it can transfer the call to a live agent with full context.
Architect includes built-in guardrails, PII redaction, and audit logging. You can configure compliance rules for HIPAA, GDPR, and other frameworks directly in the agent builder.
Yes. Architect voice agents leverage multilingual speech models to detect and respond in the caller's language automatically, supporting 30+ languages out of the box.
Ready to Automate Your Phone Support?
Deploy an AI voice agent that answers every call, resolves issues instantly, and escalates intelligently — in under 10 minutes on Architect by Lyzr. No code required.